Rachel was a big help when others simply didn't know what to do and what to look for. I had a billing problem of which she helped solve by both knowing the… read more contracted rates and being willing to go above and beyond by getting on a call with my providers and discuss the bills. She is a difference make in a very good way!
My experience with Mayra was top notch. She was so helpful when I was continually being sent bills from my health care provider. She was understanding and patient… read more with me throughout the process. I highly recommend she be promoted for her efforts. UHSM is lucky to have Mayra and so are the members. Regards, Matthew Burge.
Excellent customer service from your rep Jesse deNova today! He took the time to understand my needs and find the best solution. I couldn't ask for better customer… read more service! I highly recommend UHSM for cost effective insurance coverage with excellent service to back it up.
I had a phone meeting with Rachel P. to onboard me once I was approved, and she was very helpful in going over the details of my plan with me and answering my questions.… read more After our call, she then sent me an email to recap the things we talked about, which I really appreciate! Thanks, Rachel! You were a great help!
Had to call customer service because I wasn't sure if my doctor or medical facility was in network.. I spoke with Mayra H., she was not able to make the determination… read more by checking online, the same problem that I was having. So Mayra actually made a phone call to my medical facility and verified that they were in network, which saved me time and a headache. Now I won't have to wonder if I was being billed properly. Without the verification, I was actually thinking about switching to a different medical sharing company, she insured that I would stay. Thank you Mayra H.
I would like to give props to Cynthia H. She has been wonderful. Her dedication and member service is indeed excellent. And cheers to UHSM for not only providing… read more great health benefits, but for having the good sense to employ people like Cynthia.
I had a phone meeting with Rachel P. to onboard me once I was approved, and she was very helpful in going over the details of my plan with me and answering my questions.… read more After our call, she then sent me an email to recap the things we talked about, which I really appreciate! Thanks, Rachel! You were a great help!
Ì have recently changed insurance to UHSM. So far, I am so pleased. I have been in Healthcare since 1981 and am disappointed in the changes in healthcare. It has… read more been such a blessing to have a company that seems to care. My premium is the same, I get more services, and I love the wellness perks. Jesse called for my "on-boarding" to be sure I was aware of all the services that are provided. I would definitely recommend this company!
I have been with UHSM for about three years now and couldn't be happier with their services. In particular, I wanted to express my sincere thanks to service… read more representative Mayra Hernandez for her excellent assistance and expertise with billing/provider issues. Thank you Mayra! You really helped us out.
Mayra H. was very helpful and knowledgeable for as assisting me with Eligibility and Claims. She took the time to answer all my questions that I had regarding a… read more patient's insurance. Thank you so much Mayra!!!
Took a long shot using the virtual chat and if I receive the fax as promised in 24-48 hours, this was an easy way to check on Claims for our Patient. Rachel P w/… read more UHSM was extremely helpful, will use this feature again if need be!
Today, I received a bill for my lab work for $614.19 dated 09/28/2022 I couldn't even work because it was so disturbing getting this huge bill and so late.… read more I called UHSM and spoke to Rothanak who calmed my fears by providing me with an accurate balance due of $74.19. He was very knowledgeable and explained how this may have happened. I was grateful and very relieved after our conversation. Rothanak is exceptional and represents UHSM very well.
I contacted UHSM, hoping to speak with someone who could explain the difference between their programs and how the benefits work. I had a very pleasant time speaking… read more with Jared Aganon. He was very well spoken, clear, patient, and very respectful. He helped me to understand how the programs function and work much better than I currently understood. I'm thankful for his help and would contact him again if ever I have any questions.
Michelle
Calling insurances can be very frustrating At times. Not being able to understand on how things work can really put a toll on you. But with UHSM representative Reileen… read more has helped Me understand the details of the plan. Thank you for being patient with me And extremely helpful
Referred by a friend to check out UHSM plans and couldn't be more satisfied with the service I received over the phone, the lady was very knowledgeable and… read more patient with all my questions. I really dislike the over the phone experiences with call centers usually but this was one of the few occasions it went really well and I got all my questions answered and the information I needed to make my decision. So well, it prompted me to leave a review. Thanks!
I am a health care provider and I used the chat feature on the UHSM website and talked to Rachel and received excellent service! The chat feature is a great asset… read more that I wish more insurance companies would utilize! I give her 5 stars!!
I had multiple questions regarding UHSM coverage on a test I was having done. I called customer service and spoke with Jared Aganon. He was extremely helpful,… read more detailed in his answers and professional while also being kind. I felt like he truly cared and made sure all of my questions were answered. I felt reassured and confident in his answers once our phone conversation was completed.
We have used UHSM for the past several years until jus now when I was offered an employer covered plan. They have have been good to work with and certainly helped… read more to save money on our monthly premium expenses. When it came time to cancel Seth Roman was very polite and helpful and made the process very seamless.
Seth was great and so helpful! He was able to provide information on a different plan that may work better for me and took the time to make sure I understood the… read more details of the plan. UHSM has been amazing and I’ve never had any problems with using them. I appreciate you, Seth!
Rachel was excellent!!! She took the time to help me, made me feel comfortable. Answered all my questions. She offered to reach out to my DRs. Looked up information… read more for me, and sent me info. She explained things I didn’t know I needed to know. I am not too familiar with the way UHSM work, and she made me feel better about my decision. I told her I want her to be my go to person moving forward! She said she would be happy to be that person.
She was overall terrific ! You are lucky to have her as an employee!!!
2 weeks ago
Rachel was a big help when others simply didn't know what to do and what to look for. I had a billing problem of which she helped solve by both knowing the … read more contracted rates and being willing to go above and beyond by getting on a call with my providers and discuss the bills. She is a difference make in a very good way!
