YOU’RE A UHSM MEMBER – THAT’S AWESOME*
Welcome to UHSM, a caring community dedicated to keeping you healthy, happy, and in control of your well-being. We’re so glad to have you with us. Along with your Welcome Kit that was mailed upon your initial enrollment date, the information on this page will help you take full advantage of your UHSM health sharing membership. Our goal is to provide members with the best healthcare sharing program on the planet. So plan on an AWESOME* experience!
Norfolk, VA 23510
Monday – Friday:
10:00am – 8:30pm ET
We want our members to get the care they need, at prices they can afford. More importantly, we want our members to have clear answers to their direct questions. Collectively, our community continues to advocate for increased transparency in today’s modern healthcare. Here are some frequently asked UHSM membership questions and answers.
Where’s my ID Card? What’s my ID number?
- Email: Your Member ID number is sent within days of becoming a member.
- Welcome Kit: Your member ID card is mailed typically 10-15 days after enrollment
- Member Portal: Login to view ID number and print a copy.
Note: We send a max of two cards for a family. In the spirit of keeping program costs down, we do not replace ID cards but you can reprint copies any time.
How Do I Submit or Get Status of a Share Request?
Why Did I Get a Member-to-Member Sharing Statement?
Since UHSM is a non-profit, member-to-member sharing program (not traditional insurance), we’re required to provide regular statements on how funds are used to help share members’ medical costs. You should receive a monthly Member Sharing Statement that lets you know how much you contributed and how much UHSM members shared in total. This notice is not a bill or invoice and you don’t need to take any action. It’s simply informational.
What Benefits Do I Have During My Waiting Period?
All UHSM sharing members have a waiting period on any Eligible Medical Needs. This is typically six months, but see your program details for specifics. Even during the waiting period, most UHSM members are eligible for sharing from Day One in these situations, following your enrollment effective date:
- Life-Threatening Emergency Situations¹
- Wellness and preventive care
- Telemedicine, including diagnosis and Rx prescription if applicable
¹UHSM will review each case independently and assess on a case-by-case basis
² If your program has pharmacy benefits, generic medications are shareable immediately
When Should I Talk to a Doctor via Telemedicine?
For a simple cold or sinus infection, or anything that is not urgent or emergency-related, all members have access to iHealthrive telemedicine service. This is the best way to get medical attention, whether during your waiting period or any time you have a non-urgent health issue. You’ll speak with a board-certified physician who can evaluate your condition and prescribe medication, if necessary.
Call Healthrive from 8am – 5pm PST
How Do I Update My Contribution or Bank Info?
Currently, the only way to change your method of payment is by contacting our UHSM Benefits team. You will be asked to complete and return an EFT form authorizing your contribution. We hope to have an online portal for these types of changes soon.
REGISTER YOUR ONLINE ACCOUNT
There’s no place like homepage!
Three simple steps and a couple minutes of your time is all it takes to setup your online member portal. Once registered, you’ll have access to medical billing information, dependent management, forms, and more. You can even print your ID card.
Click on New Member Registration, then provide your ID information
Sign-in to your new UHSM homepage
member-to-member health sharing
How Healthshare Works … with UHSM, it’s Awesome!
Wondering how member-to-member health sharing works in a Christian medical health share program? This video explains. UHSM is not insurance. It’s affordable, alternative health care. We serve as a connector, administering the cost-sharing program and helping health share members support each other—it’s AWESOME!