Preferred Providers FAQ

Frequently Asked Questions

At UHSM we work hard to make sure our members and providers have simple and fast medical bill processing. Our members will have preset, per-visit consult fees that operate similar to your insurance patient’s co-pay. We promptly process your remaining network-contracted fees. Here are some frequently asked questions and answers regarding care within Aetna’s First Health PPO Network. 

I am not finding the payer ID in our clearinghouse system?

UHSM currently uses Claimsnet for the clearinghouse and is in the system as “UHSM – Unite Health Share Ministries” with NAIC# 83173, claim type HCFA.  While all the trading partners have been notified, many won’t set up the payer ID until a provider requests it. To request UHSM setup, as the provider all you have to do is:

  1. Open a customer service ticket at your clearinghouse — Request the setup of payer ID 83173, with routing to SSI Claimsnet. 
  2. Then send that service ticket number along with the clearinghouse name to Claimsnet helpdesk to complete the integration helpdesk_dallas@ssigroup.com 
Do I need to be contracted with UHSM to see patients?

You will need to be contracted with our preferred network First Health PPO, a subsidiary of Aetna, Inc. Please click here to join First Health Network. If you are contracted as a First Health provider, you will be paid at the contracted rate. UHSM is committed to processing all medical bills promptly and efficiently, and to making your job as a provider as seamless as possible.

What is the expected return time for my reimbursement?

UHSM is committed to quickly processing all medical bills and reimbursements through the First Health PPO Network. We work as fast as we can. It can take up to 60 days to process the medical bill according to PPO First Health network policies  

Where do I submit HCFA or UB forms?

Mail paper HCFAs or UBs to:
PO Box 16188
Lubbock, TX  79490-6188

What medical services are eligible under this program? What do I charge for a visit?

Just like any other payer within the First Health PPO Network, your medical service fees will be paid according to your contracted rate.

All UHSM programs include benefits in which members pay you (the provider) a consult fee per office visit, unless the appointment is annual wellness or preventive care, in which case the per visit fee to members is $0.

If you are wondering how much to charge a UHSM member for a particular visit please reference the front of the First Health UHSM member ID card or the specific Program DetailsThe per visit consult fee each UHSM member pays varies per program, but operates similarly to co-pay by aligning with the type of medical consult: primary doctor, specialist, urgent care and emergency room visits. If you have additional questions please contact us.

For questions about the eligibility of medical services that may be recommended following an appointment, please submit a UHSM preauthorization form here or contact us at (757) 210-3435.

How long does it take to get a Prior Authorization returned?

Preauths take 1 – 3 business days maximum, often same day. To learn more or obtain a preauth form, please see below or visit uhsm.com/preauth.